Our Policies

Quality Assurance Program

Know more Our Policies

1.0 General

Aum Electric Engineering Pvt. Ltd. make responsible all its operatives for all qualityassurance and quality control and material traceability activities necessary to ensurethat the Works meets the requirements specified by the client.

All requirements are also made applicable to any of our vendors also.

We ensure that the works are carried out in accordance with the quality assuranceand quality control system and quality plans approved by the client.

2.0 Quality Plan

As per the work awarded we make the plan specifically detailed how each element ofthe quality standard is applied to the Works and it contain: -

  1. A system element outline;
  2. Organisation chart for the Works;
  3. The list of procedures for the Works; and
  4. The list of inspection and test plans and reports for the Works.

3.0 Procedures

Procedures are made for each type of work considering all aspects of quality andsafety and then it is submitted to the client for approval. Whether or not the Clientapproval is required, we ensure that the copies of the procedure are available to theClient’s representative at the location of the provision of Work for reference.

The procedure addresses the system element and activities appropriate to the Worksand quality standard.

4.0 INSPECTION AND TEST PLAN (ITP’S)

Any operation, fabrication or manufacturing is not commenced until prior approval ofITP for the same. It usually includes following items:

  1. Description of each or operation;
  2. Description of each test, examination or inspection;
  3. Controlling specification or procedure;
  4. Acceptance criteria (may be contained in c); and
  5. Hold point, witness point, review point and monitor point requirements ofclient, certifying authorities, statutory authorities and ourselves whereverapplicable.

The terms “hold point”, “witness point”, “review point” and “monitor point” aredefined as follows: -

Hold Point: - An inspection / verification point in the manufacturing cycle beyondwhich Works shall not proceed without the specified activity, work or function beingwitnessed except were prior written permission for further manufacturing isavailable.

Witness Point: - An inspection point in the manufacturing cycle, which will bewitnessed or verified. If the witnessing representative is unable to attend after beingprovided with proper notification than manufacture may proceed. Basis ofacceptance shall be as per relevant technical specification.

Review Point: - A point at which product and quality record are verified andendorsed.

Monitor Point: - An inspection point in which the manufacturing cycle during whichand activity, work or function is observed. No formal notice is required.

5.0 INSPECTION BY THE CLIENT AND OTHERS: -

5.1 GENERAL

We are always ready for surveillance inspection at our premises or at the location ofthe works. The level of inspection may be as per client.

The level of inspection may be defined as follows:

Level 1 – Final Inspection

Final Inspection prior to shipment only.

Level 2 – Limited Scope Inspection

Specified progressive inspection is required as follows:

  1. Inspection activities as specified in the inspection and test plan or atthe frequency prescribed in the inspection and test plan.
  2. Routine review at company level of quality record as they become available.
  3. Routine review of the company’s quality system implementation as itrelates to the contract.

Level 3 – Full Scope Inspection

The requirements are as for Level 2, except that the Client’s representativemay perform additional inspection or surveillance as dictated by the productcomplexity or our performance.

Level 4 – Residence Inspection

Full time inspection in respect of the contract at the location.

Review and / or approval of the activities by client and / or a certification authority neither shall nor dilute the responsibilities of our company under thecontract.

We ensure that access is given to the representative of the client, the certifying authorities and statutory authorities to inspect the works and review procedure and quality records at our premises, or at the premises ofour vendor or at the location of works.

We provide notice in writing in sufficient time, not be less than 24 hours unless otherwise agreed by Client’s inspector on site, to allow the attendanceof Client’s and other representatives at nominated witness and hold points.

5.2 PRE- INSPECTION MEETINGS

A pre-inspection meeting is held at our premises or at the location of the works toensure that all our requirements are understood and to discuss the implementationof the quality requirements.

6.0 NONCONFIRMING PRODUCTS

We establish and maintain procedure to control products not meeting the specifications and other requirements of the contract. The deposition ofnonconforming materials, services or works shall be recorded and reported to theClient for approval, acceptance or rejection.

7.0 RELAXATION, WAIVER OR QUERY REQUESTS:-

For seeking any relaxation, waiver query of any requirement of Specification,material, documentation, test, inspection or whatever (after award of contract), thenwe submit a “Technical Query” (TQ) form to the Client.

The TQ form clearly identify all element of the proposed relaxation, waiver or queryin accordance with the following instructions and it details any resulting technical,commercial and / or schedule impact.

No relaxation or waiver shall be implemented without formal written agreement bythe Client.

  1. The TQ form is marked as ”URGENT” if the problem is likely to affect the works to be performed within five (5) working days or as “ROUTINE” if this is not the case;
  2. The TQ form is used for obtaining client approval where we seeks any concession, waiver, variation, change or deviation to or from the contract requirements, or formal queries on same;
  3. The TQ form is not used where non-conformity has already been identified and not closed out;
  4. We sequentially number each TQ in the “contractor indent No.” box prior to submitting to Client and maintain a log of numbers;
  5. Where a TQ form is raised after our drawing / document has beenaccepted by the Client, the TQ number shall be referenced by us in the drawing / document Revision Control Box when actioned;
  6. Initial telephone or facsimile advise of the deviation requested orquery is followed up immediately with Part A completed on TQform and be sent direct, preferably by facsimile, to the Client;
  7. On receipt of Client’s response shown in Part B, we willdetermine whether further action is required if not sign off to closeout the TQ form. We include the TQ in the relevant Manufacturer’sData Report (MDR);

8.0 QUALITY AUDITS

The Client reserves the right to perform quality audits or participate as observers inour personal in-house audits to verify compliance with the contract. We are abide totake correct and prompt action against any audit finding advised by the client.

9.0 MATERIAL TRACEABILITY: -

We provide the Client with a complete and accurate documentary record on materialtraceability showing the originating batch or other identifying number and tracing thematerials in question through any manufacturing, fabrication or processing stages inaccordance with good international engineering practices. Such documentaryrecords are provided to the Client as and when it becomes available to us and the complete record is provided prior to the issue of the certificate ofSubstantialCompletion.

10.0 QUALITY RECORDS: -

Quality records are to demonstrate achievement of required quality and to verifyeffective operation of quality system, viz.

  • Inspection Records
  • Test data/ Inspection & test Plans
  • Qualification reports
  • Validation reports
  • Non conforming reports
  • Technical queries
  • Audit reports
  • Material review reports
  • Material traceability through any manufacturing, fabrication orprocessing stages
  • Sub vendor’s MDR
  • Calibration data

We collate all quality records in the form of a manufacturer’s data report (MDR) andsubmit copies to the Client. We submit the proposed contents list for the MDR forapproval by the Client unless the Client nominates the required contents list we doesnot submit the MDR until the contents list is approved.

The MDR is complied progressively during the execution of the Works and is madeavailable for review and endorsement by the Client’srepresentative on a progressivebasis. Following completion and signing off by the Client’s representative, one fullcopy of the MDR is forwarded to the Client for approval prior to submission of therequired number of MDR copies.

We identify the MDR with the following information included on the cover:

  1. Project name
  2. Contractor’s name
  3. Contract title
  4. Contract number